Payouts do take place every Monday. You will receive the money from every order that was completed no later than the Saturday before. If you search for the money in your online banking environment, please search for 'Stichting Online Betalen' instead of Orderchamp. They will transfer the money to you.
At ''Settings > Payout information > Settlements" you will find an overview of all your payouts. The amounts came into being as follows: the total order amount of all the completed orders of that specific week - the payment fees (0,03% of the order amount including VAT) - 21% VAT of the payment fee amount. The costs of the payment fees are listed on your monthly invoice as well.
Do you think something went wrong or are you unable to figure it all out? Feel free to mail to email@example.com