Once you place an order with one of the suppliers on our platform, your payment will be sent to a third-party payment provider and held in Escrow.
To receive payment, the supplier will then need to approve your order. If they choose not to accept your order for whatever reason, your order will be refunded in its entirety directly. You will be partly refunded if some of the products are not in stock or available for other reasons. The supplier will notify you of this.
Only upon successful delivery by the supplier (you have 36 hours after receipt of the 'confirmation email' to flag any issue with the delivered goods), the funds will be released from Escrow and paid out to the supplier.